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Can I talk to PAL customer service?

Yes, you can get to PAL(Philippine Airlines) customer service if you have any queries related to baggage issues, check-in, seat selection, or any other questions. The representative will help you with your problem and tell you the solution. You can talk with the representative through the live chat option, which is available on the official website.

How can I get to Philippine Airlines?

Talk to Philippine Airlines(24/7):

  • Dial to contact PAL from USA/Canada: 1-800-435-9725/ 1-806-256-8457
  • Calling PAL from Manila: (+632) 8539-0000 +632 8855-8888.
  • To call within Philippines:(+63) 919-056-2255/+632 8540 0393.

Email Support:

Email id -

Chat Support:

  • Whatsapp PAL at (+63) 998-951-4359
  • Messenger
  • Viber

Office Address:

 PNB Financial Center, CCP Complex, Pasay City, Metro Manila, Philippines.

How do I speak to Philippines Airlines?

  • Dial Philippine Airlines' contact number 24/7 at 1-800-435-9725 or 1-806-256-8457(OTA).
  • Select your language to communicate with the PAL agent.
  • Listen to the IVR command.
  • Press 1 to know the status of your flight 
  • Press 2 to cancel your reservation
  • Press 3 to book a flight
  • Press 4 to check the status of your refund
  • Press 5 to file a complaint
  • Press # to speak with the customer service representative
  • Then, wait a few minutes, and the IVR will connect your call to the customer service representative.
  • Explain your situation, and the representative will help you solve your problem and get you the answer.

How do I reach a live person at Philippines Airlines?

If you want to reach a live person at the airline, there are many methods through which you can do that. Use any of the below methods, and you will get through to the customer service of the airline:

Via Live chat - If you can not get someone through the Philippine Airlines hotline number, then you can chat with the representative. Here is the process to speak to customer service through chat:

  1. Visit the official webpage of the airline.
  2. Open the "Contact us" option.
  3. Click on the "Live chat" button.
  4. Choose the service in which you are having the problem.
  5. After that, a customer service representative will help you with your problem.

Via Social media - You can contact the airline by sending a message on their social media. Philippines Airlines has accounts on different social media platforms like Instagram, Facebook, Youtube, and Twitter. You can write your message and send it to them. After that, a representative will provide you with the answer or tell you an alternative method to help you with your issue. Use these links to send the message:

Via Contact form - If you cannot contact the airline, then fill out a contact form, and the customer service representative will contact you about your problem. The contact form is available on the airline's official website. You can also mention a time and date the representative will get to you. 

Frequently Asked Questions:

Q1. How do I contact Philippine Airlines by email?

You can also contact Philippine Airlines customer service  by sending an email to "" Write a detailed description of your problem with a relevant picture or a document and send it to the airline mail, and the representative will reply to you with the solution.

Q2. How do I contact my PAL refund?

You can call the airline's toll-free number (1-800-435-9725) if you have canceled your ticket and want the refund or any other query related to the flight ticket refund.

Q3. What time does Philippine Airlines counter open?

The Philippine Airlines counter opens from 8:30 am to 6:30 pm from Monday to Friday. You can talk face-to-face with the Philippine Airlines customer service by visiting the office within the given time and getting a response immediately from the representative.

Q4. How do I contact Philippine Airlines customer service?

There are many methods through which you can contact customer service for any help. You can call the airline on their toll-free number (+632 8855-8888), chat with the representative through a live chat option, or send a message on their social media handle. 

Q5. Is Philippine Airlines customer service 24/7?

For any help or query, the Philippine Airlines customer service hours are 24/7, you can contact the airline through call and chat at any time, and the representative will provide you with the answer. 

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