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Can I contact Avianca on WhatsApp?

Avianca Airlines is a Colombia-based flag carrier that operates flight services on several routes worldwide. The airlines provide free wifi connectivity, a kid's room, a separate prayer room, an online bookings and cancellation facility, and many more. The airlines have provided their travelers with a variety of methods to get in contact with the customer support team. Among all the available ways, connecting via Avianca Whatsapp number +573114006797 add on your mobile phone or can scan the code from your cell phone

How do I contact Avianca on WhatsApp? 

The customer has made the flight reservation with the airline to attend the office meeting. But due to some urgency, the meeting was conducted virtually by his office team. Now he wants to cancel the flight ticket, but before proceeding with the cancellation procedure, he wants to know about the airline's policies, terms, and conditions. The best way to get the information is to Contact Avianca on WhatsApp and get all your issues resolved by the customer support representative. Follow the below-mentioned steps and get connected:

  • Save Avianca WhatsApp number at +573114006797 to get in touch with Avianca agent through WhatsApp.
  • An automated response will be sent to you by the airlines.
  • Select the query from the options received by you in the chat box.
  • Give a detailed explanation for your question.
  • The agent will give a response to you within 24 hours. 

When you get connected by Avianca Whatsapp number, ask queries related to airlines only; otherwise, the agent will not respond to your issue.

How long does Avianca take to reply on WhatsApp? 

The agent will respond within 24 hours. If you have texted your query during busy hours, the agent will take a few more hours to give a reply, and if texted during non-peak hours, the agent will instantly provide you a response. 

What is the procedure for getting in contact by phone number?

The customer is available with various other methods to contact the airline's customer support team. If the client cannot get Avianca response time on WhatsApp, then they can try to reach it by using the airline's phone number. If you wish to get connected by calling, then follow the steps given below:

  • Travelers need to dial the Official Avianca Telephone number 1 (800) 284-2622/ 1-806-256-8457. The number is available Toll-Free. 
  • Hear the Pre-Recorded call instructions and select the number as per your requirement.
  • To choose the preferred language, touch 0.
  • Touch 2 for existing bookings and new reservations.
  • For change and cancellation, touch 3.
  • Touch 4 for baggage-related issues.
  • For refund and payment issues, touch 5.
  • If having any other further problems, touch * and connect with the airline's live representative. 

Does Avianca provide Live Chat assistance to get in contact?

If the customer wants to avoid contacting Avianca on WhatsApp, they can try to reach them via live chat. Online chat is the quickest way to get a response from the customer support team of the airline. You can follow the steps provided below here and get in contact directly:

  • Reach the official website of Avianca.
  • Go to the "Help Centre" option.
  • Scroll down and click on the "Let's Chat" link.
  • Enter all your issues in the Chatbox.
  • The agent will give a response to you within a few seconds.
  • Once the agent discusses the problem, click the "End Chat" tab. 
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