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How do I talk to a live person at Japan Airlines?

Japan airlines provide the top facilities to travelers worldwide. One can grab all the facilities at their website and reserve the flight journey. When you face any doubts, you can consult them with the customer service team and talk to the representative. You can speak to the live person on the phone and take their guidance. For this, you need to dial the Japan Airlines(JAL) toll-free number at 1 (800) 525-3663 or 1806 256 8457(OTA, USA, and Canada) and follow the IVR commands. Following are the on-call instructions that you can follow to reach the representative. 

  • Press 1 for the language selection.
  • Press 2 to reserve the flight seat.
  • Press 3 for the modification and cancellation.
  • Press 4 for the flight refund
  • Press 5 to check the flight status
  • Press 6 to talk to customer service

As mentioned above, your phone will be transferred to the representative when you press the appropriate button. Once the live person is assigned to you, share your queries with them and take their help. With this, Japan Airlines customer service will provide you with the best guidance possible related to the flight journey. 

How do I get through to Japan Airlines?

  • Japan Airlines phone number: 4001-27-2470.
  • Japan Airlines international phone number: +81-6-7633-4129
  • Japan Airlines contact through email:
  • Japan Airlines social handles
    • Facebook:
    • Twitter
    • Instagram

You can use all the above ways to get through with the customer service experts and take their advice related to flight queries. 

How do I reach Japan Airlines customer service?

Passengers can get in touch with customer service at Japan airlines and communicate with the representative. Following is the detailed information to connect with the experts and get through with every issue. 

Via phone:  One of the direct methods to communicate with the representative is on the phone. You need to dial the japan airlines contact number at 1 (800) 525-3663 and listen carefully to the on-call voice commands. Your phone call will be immediately assigned to the representative to share the doubts and clear them in less possible time. 

Via email:  Another preferred method is to send the issues via email to connect with japan airlines. Thus, to talk to a live person at Japan Airlines through email, you can follow the below steps:

  • Initially, you can open any preferred email on your device.
  • Then, you can write the queries in detail and add your contact information.
  • With this, you need to attach any required proof of the issue.
  • At last, you can send the entire query to
  • When the representative reviews the request, they will get back to you within 24 hours of the request. 
  • You can reach customer service from anywhere globally.

Reach to office:

Japan airlines also allow you to reach their headquarters and get a detailed description of all the issues. However, you can send the queries through the post to the following mailing address of japan airlines.

Japan Airlines Customer Support Office

NRE Tennozu Building

2-4-11 Higashishinagawa


Tokyo 140-8637, Japan

When you send the issues through the post, they will give you the revert within 24 hours of the request. Japan Airlines customer service hours are from 8:00 to 18:00 hours daily, at which you can connect with the representative. 

Via chat:  Apart from all the ways, you can get through with customer service through live chat. To ask the questions through live chat, you need to check the below points:

  • To start, you need to access the official website of japan airlines.
  • After this, you can proceed to the contact us section available in the home section.
  • At there, you will get the numerous ways from which you need to choose the "ask questions by chat icon" on the right.
  • A virtual assistant will be automatically assigned to you with whom you can converse through the chats. 
  • A live chat person will respond to the issues immediately as they are available round the clock.

With the help of a live chat facility, you will get access to Japan Airlines' customer service 24/7 and from anywhere globally. 

Frequently Asked Question on Japan Airlines customer service:

Q.1. What is the best time to call Japan Airlines?

Many passengers need to wait on the phone call to connect with japan airlines. One of the best times and hours to call is late at night or early in the morning when your call will instantly be associated with the representative. The maximum jail customer service wait time is two to three hours on the phone. 

Q.2. How can I email JAL Airlines?

Yes, you can directly send an email to the representative or fill out the email request form. You need to write the issue in detail and send them to With this, a representative will give you the best response when they receive the request. You can check their contact section for the email request form and fill out the same. 

Q.3. What is Japan Airlines' toll-free number?

If you want to talk to customer support at japan airlines, you can dial their toll-free number at 1 (800) 525-3663. After this, you need to listen to the computerized voice carefully and choose the button accordingly. Once your phone is conveyed to the representative, you can consult your issues and take their help as they are available 24 hours and seven days a week.

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