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Can I contact someone at Heathrow airport?

Yes, you can contact Heathrow airport customer service. To get in touch with them all, you must go through the proper process so that the contact process will not face any hindrance. There are various methods by which you can get in touch with a representative at the help desk of customer service at Heathrow Airport. The different contact procedures are a phone call, chat, email service, contact forms, social media handles, etc.  

Heathrow airport contact details:

  1. Heathrow Airport phone number:  0844 335 180/+1 802 200 9500
  2. Email address: customerrelations@heathrow.com
  3. Mailing address: Heathrow, PO Box 887, 3 Manor Court, Exeter, EX1 9YT
  4. Customer service hours: The customer service of Heathrow airport works 24 hours a day. 

How do I speak to someone at Heathrow Airport?

  1. Dial Heathrow Airport phone number 0844 335 180/+1 802 200 9500.
  2. Choose your language to speak to a live person at Heathrow Airport.
  3. Listen to the IVR commands.
  4. Press the Key for the department and wait to connect your call.
  5. After a while, you can talk to a person at Heathrow International Airport.

What are the ways to contact Heathrow Airport?

Dial Heathrow Airport phone number 0844 335 1801. If you are a person who wants to get rid of the queries at the earliest and are patientless, you can choose to speak with a live person at Heathrow airport customer service. To get on a call, you can follow the steps mentioned below: Browse through the official website of Heathrow Airport https://www.heathrow.com/. Go and click on the Help option. It will show you a drop-down. From the customer support section, click on the contact us option, which is there on the second row.Accept and continue the cookies settings. Now, you would be redirected to a new contact page of Heathrow Airport. Please scroll down to reach the call Us option. 

Here, you will find a number, give a call to the same, and get connected after following the given IVR process.  

  • Press 1 to continue to solve your query in English. 
  • Press 2 to change into a preferred language. 
  • Press 3 to Lounge-related questions. 
  • Press 4 for parking and VIP security issues. 
  • Press 5 to go for the airport check-in procedure. 
  • Press 9 to talk to an airport customer service representative. 
  • Press 0 to listen to the menu again. 
  • Press # to disconnect the call. 

How do I request assistance at Heathrow?

There are many reasons for which a person can request assistance with special assistance from Heathrow. As it is a public place, open for all kinds of people and available for people of all age groups, there can be kids and older people as well who are traveling alone. Suppose you are traveling alone, or any family member of yours is traveling alone, and they need assistance at the airport. In that case, you can request the same either through the online process or by going to the airport at least 3 to 4 hours before departure time. The various reasons you can get in touch with them are for a wheelchair, assistance for kids traveling alone, an old or aged traveler, etc. To make a request online, you can go through the following procedure before at least 72 hours of the scheduled departure time: 

  1. After getting into the official web page of Heathrow, reach out to the contact page of the airport. 
  2. Then, you can accept the cookies settings and reach the Airline contacts section. 
  3. Click on the All Enquires tab and choose the airport assistance option. 
  4. Select the required assistance type and ensure the same by making any necessary payment. 
  5. After making the payment, you would receive a confirmation email and SMS to your registered email address and phone number. 
  6. Refer to the same at the airport to get the required assistance. 

How do I get a human at Heathrow Airport? 

If you are willing to get in touch with the customer service team of Heathrow Airport, you may go through the procedures of the various methods explained below: 

1. Through Call Process 

Call the airport at 0844 335 1801 and follow the IVR Process to get help from an executive sitting at the customer service end as per your needs and solve your query with an effective and efficient solution. 

2. Via Online Chat 

To get on with the Heathrow airport customer service chat, 

  • Land on the official webpage of Heathrow Airport. 
  • Reach out to the Contact Us page from the official website by clicking on the Help option after scrolling the homepage. 
  • Then, scroll down again on the new page to reach the chat option and click on the chat icon. 
  • Now, a chat box will appear on the right side of the page, and a set of automated messages will pop up. Answer them as per your requirement and connect with a live agent to help you with your query. 

3. Email 

You may also choose to write an email at customerrelations@heathrow.com. Explain your query in detail and send it to the given address. You can also attach the required documents, screenshots, and screen recordings if necessary to support your query with the Heathrow airport email address. 

4. You can also get in touch with them through their contact forms or get on to the social media handles of the airport. 

What issues were resolved by someone at Heathrow Airport?

The issues that can be resolved by the customer service team at the airport are as follows: 

  • Lounge access 
  • Baggage lost/found
  • Airport Check-in
  • Flight delays, etc. 

Can you get a PCR test at Heathrow?

You can get the RT-PCR and antigen tests done at Heathrow airport. To go through these tests, you will have to make a pre-booking for the same, so there is less chaos at the airport. You can get the test results online to use them anywhere you want. To book these tests, you can contact the Heathrow airport information desk. 

+1 802 200 9500
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