Change Country & Currency

  • Country Flag USD EN

How do I talk to someone at Viva Aerobus?

Viva Aerobus offers flight tickets at an incredible price to amazing destinations, and the customer service is exceptional. You can experience warm hospitality and other benefits by flying with the airline. The airline is quick to give solutions to travel-related queries by the customers so that the overall experience is hassle-free, and you can connect easily with the airline using the channels of communication the airline provides, be it the Viva Aerobus phone number, email address, social media, live chat, or the official website. Reservation-related queries can be resolved; you may file a complaint or claim a refund easily by speaking with a representative. The details are given below.

Steps to talk to someone at Viva Aerobus:

  • Ring the number 1 (866) 359-8482/ 1- 806 256 8457 and then follow the instructions to reach an agent.
  • Press the relevant number to choose the language from the menu.
  • You have to press 1 if you want to speak to a representative for a flight booking.
  • To share your feedback, press 2.
  • If you want to request a refund, press 3.
  • To file a complaint, you have to press 4.
  • Press 9, if you want to talk to a representative.
  • To get help with a reservation, you have to give the booking details like the confirmation number and passenger name to get the best possible solution to your query.

Another way to talk to someone at Viva Aerobus is by contacting the airline using the official website. The website is easy to operate, and you will find all the essential details on it. You may follow the steps below.

  • Open the page and click “Contact Us”
  • On the new page, you will get access to the contact numbers for specific locations.
  • If you need help with lost baggage, you can use the Viva Aerobus complaint number +52 (81) 8215 0520 for baggage, and the airline will track it to retrieve the baggage. You will have to give the flight number, baggage claim tag number, email address, and confirmation code/PNR to get the best service.

When is the best time to call Viva Aerobus?

As the Vivaaerobus customer service hours are round the clock throughout the week, the customers can call anytime as per their comfort to get help with a query. However, you may want to avoid being in a queue for a long time on the phone by calling either before 7 am or after 10 pm as the airline gets fewer calls during these hours.

What is the email address to contact customer service?

The email address to contact customer service is You have to write the query in detail along with the contact number. The airline will get back to you with the solution in 5-7 days.

Can I chat with an agent at Viva Aerobus?

Yes, you can chat with an agent using the viva aerobus customer service chat option, and you can get updates on the status of a flight, flight information, share your feedback, and much more. You will not have to wait for a long time to get a response.

How can I contact Viva Aerobus via Whatsapp?

You can contact Viva Aerobus via Whatsapp using the number +52 1 55 4357 8482/+57 601 4898 156. You have to save the number on your phone, then open the app and look for the airline’s profile and send your message to get a revert.

Can I write to Viva Aerobus?

Yes, you can write a letter to Viva Aerobus to get the answer to your query. You may use the address given below. The airline will respond in 10 - 15 days.

Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600 

How can I get in touch with a representative via social media?

You can get in touch with a  Viva Aerobus representative via social media if you do not prefer calling the Vivaaerobus contact number USA by following the airline on platforms like Facebook, Instagram, and Twitter, then sending a message. Many customers interact with the airline on a day-to-day basis to get the solution to their query, and the airline is fast with replying.

The information above will help you contact Viva Aerobus customer service. If you need any other help, visit the official website, or you may call the customer care number. 

  • Customer Reviews
  • Leave a comment
  • Your email address will not be published.
call close