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How to get a refund from Etihad Airways?

Etihad Airways are a significant airline in UAE and situated in Dubai. They provide the best services and cover top destinations of domestic and international. Etihad Airways are famous for their luxury services, and customers can easily book or avail of all the services online at the Etihad website. Sometimes plans change, and customers need to drop the flight to and seek to know how to get a refund from Etihad airways; therefore, airlines offer an easy mode to drop your flight with them and avail a maximum refund.

Dropping flights with Etihad airways is very easy. You can drop the ticket online or by contacting the customer care team. Before dropping, it is crucial to understand the Is Etihad Airways ticket refundable so that you cannot find any problem requesting the refund with the airlines.

The quickest and easiest way to make changes to your flight is through the manage booking feature. You can make changes up to 2 hours before the departure of Etihad Airways Flight. Through online, you can request to get a refund from Etihad airways quickly and avail of the benefit. You can also contact the customer support team anytime if you are stuck anywhere in processing your refund request. Customer support is 24 hours available to assist their passengers.

Learn what Etihad Airways Refund Policy is:

To get the ticket dropped, customers are required to go through the below essential points regarding the refund policy and get a refund from Etihad airways before the time frame:

  • If the ticket is purchased online using a credit card, a refund can quickly be processed through the “Manage my booking” section of the website.
  • Make sure that you have purchased an Etihad refundable ticket and unused and also, it is purchased at least 5 days before the departure.
  • Ticket will not be exchanged with any other services or any other passenger.
  • Refunds and droppings cannot be reversed and are subject to some fare rules of the original ticket, which are available on the Etihad website.
  • Credit cards refund will take up to 14 to 30 working days to get the refund.
  • A refund request is processed through the guest service center of Etihad Airways during the validity period.
  • Global service fees are non-refundable.
  • Refunds will automatically be processed to the same card that you used to purchase the ticket. If you no longer have this card, you can reach to the Etihad customer care team to solve this issue.
  • You will not be charged any dropping fee and get a full refund in the unfortunate event of the death of a guest or an immediate family member but subject to some documents to be submitted as proof.
  • If you miss the flight without prior information, you will not get any refund, and your ticket will be treated as a drop.
  • To get a full refund, you need to drop the flight within 24 hours of the booking, but if you drop the flight after 24 hours but before 96 hours from the departure, then you need to pay some charges, which will deduct from your original fare and difference will credit to your source of payment.
  • A passenger needs to pay a refund fee of 10 percent on the dropping of the guest's seats.
  • Refund will depend on the destination, type of class, and time left for the destination. If you purchased a business class seat, then you will get a full refund.
  • If you have booked a flight with a travel agent, you need to contact the agency for a refund.
  • Non-refundable tickets are not subject to refund, but they will get some travel vouchers which you can use for a future booking.
  • You will be eligible for a full refund if you are unable to board the flight due to covid-19.

All these important points of the policy will help you to know about How to get a refund from Etihad Airways, and you cannot stick anywhere regarding the refund fee.

How can I get a refund on Etihad Airways?

  • Go to the official website of Etihad Airways or dial +1 806 256 8457(Etihad Refund contact number).
  • Click on "Manage my booking".
  • Enter the detail, booking number, and last name of the passenger.
  • Now you have to select the flight for a refund from MY trips.
  • After that, you redirect to the payment section.
  • You can see all the deducted amounts from your original fare on your screen. 
  • Click on the submit button to confirm the dropping. 

You will receive a confirmation mail at your registered email id with a reference number.

How long does it take for Etihad to refund?

If you had submitted a request for a refund on the Etihad flight and wanted to know the time it will take for Etihad to refund your money. Then not to worry more Etihad will take only 14-30 working days through the same payment option, you can check it on your card and bank payment. If you cannot pursue the request, you can contact the customer care representative of Etihad Airways anytime by call, chat, email, or social media.

How to request a refund for Etihad Airways' non-refundable ticket?

As per Etihad airways, if you have purchased a non-refundable ticket, you are not eligible for a refund. You will get a flight voucher after deducting the charges from the original fare. You can avail of the travel voucher and request a refund from Etihad airways at the manage booking section and drop your flight. A travel voucher will credit to your account, which you can use for future bookings at the time of payment.

Frequently Asked Questions:

Q1.Can I get a full refund from Etihad Airways Online?

According to the Etihad refund policy, you can easily retrieve your refund from the airline's person after requesting it. However, if you don’t know how to request it, here are the steps for filling out the Etihad refund application to get it that are mentioned below. So, pursue it. 

Step 1: You need to visit

Step 2: Click on “manage booking.”

Step 3: Enter the booking reference and last name under the view my booking column

Step 4: And click on the retrieve booking.

Step 5: View your booking, go to the cancellation button, and cancel your flight ticket.

Step 6: After that, you need to tap on the refund. Then, the refund request form opens.

Step 7: Fill out the form with all the credential details.

Step 8: And submit the Etihad airways refund form.

Further, you will be notified that the request will be successfully submitted to Etihad airlines. And you can take it in up to 24 business days.

Q2:How long are Etihad refunds taking?

In Etihad refund taking, it will take 14 to 30 business days to get back to you. 

Q3.How do I know if my ticket is refundable at Etihad?

You need clarification about whether your Etihad ticket is refundable. For this reason, you look for how to know about the ticket. 

  • Open the official web browser of the Etihad Airways
  • Search the contact page and find the phone call section.
  • And pick up the toll-free phone number 1 (877) 690-0767 and dial it.
  • Call the live person and ask about your ticket type and whether it is refundable.
  • Then, the airline will tell you about your ticket.

Q4. How do I check my Etihad refund status?

  • First, visit
  • You need to select the Etihad booking page
  • Head over to ‘Manage my Booking’.
  • Enter your booking reference and last name
  • Select the flight you have canceled and click on the refund tab
  • Enter the cancellation date and click on ‘next.’
  • Click on ‘refund status’ and check your refund details after entering your booking reference.
phone3 +1 806 256 8457
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