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Why is it so hard to get a hold of American Airlines?

American Airlines allows passengers to make changes to their flight tickets even after making the reservation. The passengers can easily make the change in their flight ticket, or if they have any queries, they can connect with the customer service agent of American Airlines. But there are times when the passengers have to wait on American Airlines on hold to connect with the agent of the airline. The passengers usually prefer the phone call method to connect with the agent's airline despite the hold time, but when the hold time exceeds the usual in that case, the passenger should opt for other methods to connect with the customer service agent of American Airlines. 

How long is the current hold time on American Airlines

American Airlines doesn't keep their passengers waiting for a very long time as they know the value of their passengers' time and try their best to serve them urgently. The current wait time American airlines customer service is 45 minutes for all calls within America and 60 minutes for all outside destinations calls. 

Why is American Airlines' hold time so long?

After the pandemic hit us, the hold time of American Airlines and all other airlines has been extended into long hours. As the airlines have to shed agents due to the pandemic, all other businesses were affected because of the pandemic. American Airlines is trying its level best to get back on track and provide passengers with the best inflight services. However, if the passengers still feel that American Airlines hold time is extended, then they can connect with the agent of the airline through the other mentioned ways on the contact page of the airline. 

How do I get a hold of you faster on American Airlines

The phone call method is considered the best way to connect with the customer service executive of the airline. But if the current wait time for American Airlines customer service doesn't work in your favor in that case, you can always opt for other ways to get in touch with the customer service agent of the airline. The other ways to connect with the agent are as follows. 

Live Chat- The live chat process is the second best alternative when it comes to connecting with the live agent of American Airlines. However, the passengers do have to face the hold time of American Airlines over Chat, but that will be comparatively less than the time you have to spend on hold over call. The steps that are required to be followed to connect with the agent are mentioned here for you as follows. 

  1. The passengers must get on the airline's official website and look for the contact option at the bottom of the page. 
  2. Once you get onto the 'Contact' page, look for the chat icon by scrolling down at the bottom of the page. 
  3. Click on the chat icon to follow the recorded chat process to identify the nature of your query. 
  4. Once the automated chat process is complete, there will be a hold time of American Airlines till they assign an agent to the passengers. 
  5. Once the agent con next with you over Chat, explain your issue and get the quickest possible help. 

Social Media- Other than live Chat, the passengers can also send a text on their social media accounts of the airline. The passengers can also leave a comment or complain about their flight experience on social media posts. The link to the airline's social media handles is mentioned here for you as follows.

  1. Facebook- https://www.facebook.com/AmericanAirlines/ 
  2. Instagram- https://www.instagram.com/americanair/?hl=en 
  3. Twitter- https://twitter.com/americanair 

How long American Airlines will take to answer the call

American Airlines has a customer relation department specifically dedicated to addressing the passengers' comments, complaints, or chats. If the passengers have dropped an email or text, then it may take a few days for the airline's customer service team to respond to their queries. However, if the passengers place a query for any advance booking, in that case, the passengers can expect at least an acknowledgment within 30 days on which they have filed complaint. 

What is the best time to call customer service at American Airlines

The best time to connect with the customer service agent of the airline is the unexpected one only, and if you wish to avoid the current wait time for American Airlines customer service, then it is advisable for you to connect with the agent of the airline at the oddest time as not many people will call the customer service at that time. 

  1. The passengers can connect with the American Airlines customer service agent of the airline early in the morning, in the mid-afternoon, or extremely late at night. 
  2. American Airlines provides 24/7 customer service, making it easy for passengers to connect with the agent. 
  3. The best time to connect with the age in the morning will be from 6:00 AM to 9:00 AM, the evening timing will be all yours as the phone call services are usually free on those hours, and the night time is usually the busiest.
  4. The passengers have to wait till midnight to get quick access to customer service.  
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