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Can I get through to Air New Zealand Customer service?

If you have reserved an Air New Zealand flight ticket recently to spend Christmas vacation with your kids, but you are not getting seats along with your family, then you can reach their customer care services to make the traveling arrangements as per your needs. In the following section, different ways to speak to someone at Air New Zealand are given; you can use them and discuss your issue to get the solution to your problem. 

Steps to Speak to someone at Air New Zealand:

  • Dial Air New Zealand phone number 1800 132 476 or +64 (0)9 366 2929 or +64 98 896 565.
  • Select the language to speak to someone at Air New Zealand.
  • Listen to the IVR command.
  • Press the key to get through to the representative.
  • Wait for a few minutes to connect your call.
  • Now you can get through to Air New Zealand customer service.

What are the different alternatives to Speak to someone at Air New Zealand? 

Via phone call: The best option to speak to someone at Air New Zealand is via phone number. This method enables customers to talk to a live Air New Zealand representative. For this, they are required to dial the official Air NZ contact number: 11800 132 476 or +64 (0)9 366 2929 or +64 98 896 565

The call will be responded to by Air New Zealand computer-generated voice that will ask the customers to proceed to select one alternative from the menu:

  • Press 1: To make flight reservations
  • Press 2: To make changes to your reservations
  • Press 3: For flight cancellations and refunds
  • Press 4: To request special assistance
  • Press #: To request a callback 

Soon the call will be forwarded to the associated representative, who will listen to your traveling issue and resolve it as soon as possible.

Via live chat: This is the best alternative if you are searching for an instant response from the airlines. To use it following steps must be taken care of by the customers:

  • Visit the official Air New Zealand website.
  • Now you need to select your country or region to continue.
  • Click on the help section, and soon you will navigate to another tap.
  • On scrolling to the extreme bottom of the web page, you will come across a chat symbol. 
  • Click on the option to begin the process.
  • You must take care that you have already logged into your linked account to contact them.
  • As the chat window opens, you can either select one option or write your own issue and click on the send button.
  • Soon you will be assisted by “Oscar” Air New Zealand virtual assistant. It will generate the finest possible solution to eliminate your issue in the shortest time.

If you wish to speak instead of write, then you can request a callback using this method of communication. 

By sending mail: Sometimes, due to the unavailability of the website, people prefer to use the mailing option to reach airline customer services. For this, they must draft and drop a letter at Air New Zealand's head office. They must attach the relevant documents. 

phone +64 98 896 565
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