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Can you talk to someone at Amtrak?

Yes, all the customers are allowed the option to talk with an Amtrak customer service representative. As Amtrak is one of the best railroad companies of United Airlines, this service operates inter-city rail service in 46 of the 48 contiguous U.S. states and three Canadian Provinces. Therefore, if you want to contact an Amtrak customer care agent to create an account or cancel the trip, then the Amtrak phone number is one of the best features available for the customers to connect you with a live representative on-call.

Different mediums to contact the Amtrak customer care team:

  • The priority of every traveler with Amtrak to contact is the phone, and to connect with the agent, you must dial the helpline number 1-215-856-7924
  • Secondly, customers can also choose the live chat option direct from Amtrak's contact us page, and they will get help accordingly from the virtual assistant. 
  • Thirdly, if you can't connect with the chat option or phone number service, you have to provide specific details under the email form available in the contact us section. 
  • Lastly, customers can also follow social media links like Facebook, Twitter, and Instagram from the contact us page of Amtrak, and they will get instant help.

How do I Get in touch with Amtrak?

Reservations and Customer Service: 

1-800-USA-RAIL (1-800-872-7245)

TTY 1-800-523-6590

Note: May you will experience a longer hold time with Amtrak Customer Service.

International Visitors

Group Travel Requests

Amtrak Guest Rewards


Amtrak Vacations


Report an Accessibility Issue


Amtrak Headquarters

1 Massachusetts Ave., NW
Washington, DC 20001

News Media Inquiries

How do I Talk to a live person at Amtrak?

Steps to Talk to someone at Amtrak Through Phone:

  • Dial Amtrak Customer Service Phone Number 1-800-872-7245
  • Select the language and go by the different IVR instructions;
  • Press 1 For a new booking at Amtrak. 
  • Press 2 For Amtrak booking status 
  • Press 3 For pet allowance on Amtrak. 
  • Press 4 for luggage allowance
  • Press 5 to cancel Amtrak booking/refunds.
  • Press 9 to speak directly with an Amtrak representative on call.
  • Once you press the 9th voicemail command, your call connects with the assistant quickly, and you can retrieve immediate help.

Connect via Amtrak live chat window: 

Another best way customers can connect is Amtrak customer service Chat, an option that is the second finest service available 24/7, and you will get assistance without any hustle or bustle. 

  • Go to the official website of Amtrak and visit the contact us page
  • Now, you must select the chat icon from the top right side of the page 
  • Next, tap over the chat icon option 
  • After this, you can choose the type field to mention your query and receive help accordingly.

How Can I get through Amtrak?

Suppose you wish to get through and you tried the Amtrak phone number to connect with the live person, but you didn't get appropriate assistance, so rather than using phone numbers, customers can use other options like email as well as social media services. 

Communicate Amtrak through social media networks:

If you want to receive more help, then you can also select social networks like Facebook and Twitter because these options also enable you to receive information on Amtrak reservations phone numbers and to learn the proper ways to connect with Amtrak representatives by social networks read the below section.




Write to Amtrak Customer Service:

When customers aren't able to approach customer service by phone or live chat, you are permitted to use Amtrak customer service email because email is one of the best features available for customers to connect with agents in no time.

  • Open the official website of Amtrak and then select contact us 
  • After which, choose the email icon 
  • Fill in the necessary details like full name, email, and phone number, enter your message, and tap submit button.

Amtrak customer service hours:

Suppose you want to connect with an Amtrak representative. In that case, Amtrak customer service hours are operational 24/7, and you will get an immediate response from the assistant on call or any other mode you choose to approach the assistant.

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